Terms & Conditions

Take Note

By using the Incredible Treats services, you acknowledge that you have read and understood these Terms and that you agree to be bound by them. As a customer it is your duty to go through our terms and conditions and how they apply to you. We might periodically amend our terms and conditions without any notice, again it is your responsibility to keep informed.



Although we are committed and strive for perfection, there might be a typo in the price or description of a product,  Incredible Treats reserves the right to cancel the order in the occurrence of this error.


As a customer you are entitled to cancel your order anytime prior shipping, you can get hold of us via our email address cancelations@incredibletreats.co.za. After your order has been dispatched, unfortunately we will not be able to cancel, change or request for a refund. Upon receipt of the package, our Returns policy comes into effect.


If you not satisfied with the quality of our products, Incredible Treats offer refund on unopened items returned within 7 days of purchase. The item must be returned in its original condition.

Website Usage

As an end-user you agree to use the Incredible Treats website for lawful purposes only. Thus prohibiting you from sharing any content or perform an act that violates Section 9 of the Constitution of the Republic of South Africa, which prohibits discrimination against race, gender, religion, marital status, inter alia, sex.

This law further prohibits content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law.

You are also prohibited from sharing unlawful information, threats, abuse, harassment of any kind, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind.

When you register on our website, you might be prompted to capture details such as username and password which will give access to your account, these details include username and a password. You are responsible for maintaining the confidentiality and security of your User Name and Password for access to the Website and you accept full liability for all activities that occur on or involves the Website under your User Name.

The use of our services are entirely at your own risk. Incredible Treats will not be held responsible for any damage or loss incurred through negligence/violation of our terms and condition.


Your privacy means everything to us and we are committed to the protection of your personal information. . For more details  please refer to our Privacy Policy.


As part of our services, we offer shipment to various parts of South Africa, costs may vary based on the Geo location. To prevent any loss to your package, please take responsibility in supplying us with the correct and accurate information. Incredible Treats reserves the right to cancel an order if it cannot be shipped for  various reasons which will be communicated to the customer explaining why. Shipping costs might change based on the selected location.



Pickup orders will always go through a review process, incredible treats reserves the right to cancel pickups, this will be communicated to the customer.


Drop offs

We do drop offs for free of charge for customers residing around Table View area. Please note this only applies to completed orders.